FAQ

Japanplex is a direct purchase shopping mall that is shipped from Japan.

Delivery usually takes 10-14 business days.

Order reception ▶ Local purchase of products ▶ Delivery preparation ▶ Air transportation ▶ Domestic customs clearance ▶ Domestic delivery

The delivery invoice number you receive is the domestic courier's invoice number.

Invoice inquiry is available after the cargo is handed over to the domestic delivery company after the air transport + customs clearance phase😊

Air shipments are usually carried out within 3 to 5 days from the date of shipment, so please check the shipment after that

If you do not receive the product even though 6-7 business days have elapsed since you received the shipping information sent by Mocomon

In most cases, customs clearance is not completed due to a customs error (recipient name error / customs clearance number mismatch).

Please contact Mokomon Customer Center and we will help you confirm! 🙇‍♀️

❌Cancellation is not possible after placing an order.

❌ Even if the product stage is before delivery, cancellation is not possible for any reason once the product is ready.

❌Free return or exchange is possible if the reason is attributable to the company due to incorrect delivery or product damage.

❌In case of return due to customer's simple change of mind, return cost will be incurred due to reasons attributable to the buyer.

Due to the nature of overseas shipping, the return shipping cost is very high😥

◼ Return shipping fee

Domestic courier cost (round-trip) + air transport cost (round-trip) + shipping/customs clearance fee (round-trip)

🙇‍♂️ Exchange or return due to a simple change of mind is not possible in principle due to the nature of the shopping mall.

only! Free returns and exchanges are guaranteed in the case of product defects such as incorrect delivery or damage.

We try very hard to receive the product carefully, inspect it and deliver it, but unfortunately, it happens very rarely that the product goes wrong😿

If you receive the wrong product, please do not open it and contact Mokomon's customer service center. We accept it as a quick exchange.

* Even if you receive the wrong product, you will have to pay the product price if you open it! Please do not open and contact me🙇‍♂️

📌Please fill in the personal customs code as essential information when purchasing direct from overseas!

😀 This is a unique code created to prevent personal information leakage when reporting personal items imported from abroad.

💁‍♀️ If you make a mistake, please notify the customer center before shipping the product and we will correct it with the correct customs clearance number.

💁‍♀️ Customs clearance errors after delivery can be corrected by filling out documents or through a customs broker.

❌If you do not write down the customs clearance code!

❌If the name of the customs signator is not written in the recipient's name

Be sure to enter the recipient's name/customs clearance number!

❌When entering a pseudonym/safety number in the order information

Customs duties may apply if the purchase amount exceeds USD 150.

📢If you bring health functional foods and medicines for personal use, customs clearance is limited to a maximum of 6 per person at a time.

💥Please be careful

If direct purchase products from other vendors enter the port on the same day, they may be subject to combined customs clearance and product disposal, so please pay attention to the schedule when ordering!!

📢Additional customs duty may be charged due to product purchases exceeding USD 150 or due to combined customs clearance with other direct purchase products.

In this case, the customer must pay directly to receive the product, and cancellation or return of the product is not possible due to the occurrence of customs duties.