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▶ In the case of medicines such as health functional foods, customs clearance is allowed for up to 6 items .

If you order more than 6 pieces, 6 pieces will be shipped separately.

*Mocomon will bear the additional shipping cost incurred in case of split shipping.

▶Drugs- Over-the-counter medicines, health functional foods, diet supplements, pars, etc.

▫ A unique customs clearance code can be obtained from the Korea Customs Service.

▶ Problems caused by customs information errors due to personal mistakes

We are not responsible for [delayed delivery, disposal, etc.]

▫ If the personal customs code is not entered or made an error, customs clearance may be delayed, and the buyer is responsible for the problem.

▫ It is not possible to enter a pseudonym or company name, and if it is necessary to change the recipient after shipment due to the intervention of the wrong recipient name, an additional fee of 1,000 won will be charged

Click the link to go to the Customs website

https://unipass.customs.go.kr/csp/persIndex.do

▶If the buyer and the recipient [the person receiving the product] are different

Please enter the recipient's real name, contact information, and personal customs code

📍 The name of the person receiving the product and the unique customs clearance code must match

Customs/taxes may apply if the value of the product, excluding shipping, exceeds $150

▶ Returns and exchanges received after shipment from Japan are not allowed.

▫ However, we guarantee 100% free return and reshipment for problems caused by our company's mistakes, such as product damage, loss, and misdelivery.

▶ Product exchange or refund is possible within 3 days from the delivery completion date .

▶ Exchange and return due to simple change of mind

The return cost includes international + domestic shipping charges + customs duties and taxes incurred when importing agents.

▶ You must apply for a return within 3 days from the delivery completion date.

In case of return, it will be sent back to the buyer without a return request through the customer center. In this case, the additional shipping cost will be charged to the buyer.

▶If the product's tag is removed or used

▶If the packaging is damaged and the product value is lost

▶If the product is 3 days past the delivery completion date

Order ▶ Product preparation ▶ Air transportation ▶ Customs clearance ▶ Domestic delivery

* Depending on the product, it may take additional time to prepare the product.

* In case of delay in delivery, we will contact you separately

*Delivery schedule may be delayed depending on the circumstances of the shipping company.

*It takes 1-3 days to purchase local products / 5-7 business days after the date of shipment

For products damaged or lost during delivery, we guarantee compensation by re-shipping or refunding the product .

No compensation for shipping accidents or loss caused by changes in shipping information due to customer requests